🔒 Data & Privacy

x599 Privacy Policy – Your Data, Protected

At x599, we take your privacy seriously. This policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over your own information. We keep things straightforward — no legal jargon designed to confuse you.

Last updated: January 2025
At a Glance
Your data is never sold to third parties
SSL encryption protects all transactions
You can request deletion of your data at any time
Cookies are used only for platform functionality
Payment data is handled by licensed processors only
You can opt out of marketing communications anytime

Privacy Built Into x599

Privacy at x599 isn't an afterthought. It's built into how the platform works from the ground up — from registration to every transaction you make.

End-to-End Encryption

Every page on x599 is served over HTTPS with SSL encryption. Your login credentials, personal details, and payment information are encrypted in transit and at rest. No one can intercept your data between your device and x599.

No Data Selling — Ever

x599 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. The data you share with x599 stays with x599, used only for the purposes described in this policy.

Secure Mobile Payments

bKash, Nagad, and Rocket transactions on x599 are processed through licensed payment gateways. x599 does not store your full mobile banking PIN or credentials. Payment data is handled exclusively by the respective payment providers.

Your Rights, Respected

You have the right to access, correct, or delete your personal data held by x599 at any time. Submit a request through live chat or email and x599 will respond within 30 days. No complicated processes, no unnecessary delays.

Minimal, Purposeful Cookies

x599 uses cookies only for essential platform functionality — keeping you logged in, remembering your preferences, and improving site performance. x599 does not use third-party advertising cookies or tracking pixels.

Marketing You Can Control

If you opt in to receive promotional emails or SMS from x599, you can unsubscribe at any time using the link in any message or by contacting support. x599 will not send you unsolicited marketing communications.

1. Introduction

This Privacy Policy explains how x599 ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of players who register and use x599.club. This policy applies to all users of x599, including visitors who browse the platform without registering.

x599 is committed to handling your personal data responsibly and transparently. We collect only what we need, use it only for the purposes described here, and never share it with parties who have no legitimate reason to access it. By using x599, you agree to the practices described in this Privacy Policy.

This policy should be read alongside the Terms and Conditions and the Responsible Gaming page, which together form the full agreement between you and x599.

Who this applies to: This Privacy Policy applies to all x599 players in Bangladesh and any other jurisdiction where x599 operates. If you have questions about how your data is handled, contact us at [email protected].

2. Data We Collect

x599 collects personal data in several ways — directly from you when you register or use the platform, automatically as you browse, and from third-party payment providers when you make a transaction.

Information You Provide Directly

  • Full name and date of birth
  • Email address and mobile phone number
  • Mobile financial service account details (bKash, Nagad, or Rocket number)
  • Identity documents submitted for verification (national ID, passport)
  • Username and encrypted password
  • Any communications you send to x599 support

Information Collected Automatically

  • IP address and approximate geographic location
  • Device type, operating system, and browser version
  • Pages visited on x599 and time spent on each
  • Betting and gaming activity, including bet history and session duration
  • Cookie and session data (see Section 6)

Information from Third Parties

  • Transaction confirmation data from bKash, Nagad, and Rocket
  • Identity verification results from KYC service providers
  • Fraud screening signals from payment processors

Minimum data principle: x599 collects only the data that is genuinely necessary to provide the service, comply with legal obligations, and keep the platform secure. We do not collect data speculatively or for purposes we cannot justify.

3. How We Use Your Data

x599 uses the personal data we collect for the following purposes:

Purpose Data Used
Creating and managing your x599 account Name, email, phone number, password
Processing deposits and withdrawals Mobile payment account number, transaction data
Verifying your identity (KYC) Name, date of birth, ID documents
Detecting and preventing fraud IP address, device data, betting patterns
Providing customer support Account details, support communications
Sending account notifications Email address, phone number
Sending promotional offers (if opted in) Email address, phone number, betting history
Improving platform performance Usage data, device data, session data
Complying with legal obligations All data as required by applicable law

x599 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If you have concerns about how your data is being used, contact x599 support at any time.

5. Sharing Your Data

x599 does not sell your personal data. We share data only in the following limited circumstances, and only with parties who are contractually required to handle it securely:

Payment Processors

When you make a deposit or withdrawal, x599 shares the minimum necessary transaction data with bKash, Nagad, or Rocket to process the payment. These providers operate under their own privacy policies and are licensed financial service providers in Bangladesh.

Identity Verification Providers

To comply with KYC requirements, x599 may share your name, date of birth, and identity document data with a licensed verification provider. This data is used solely to confirm your identity and is not retained by the provider beyond the verification process.

Game Providers

Some casino games on x599 are provided by third-party game studios. These providers may receive a session token and anonymised player identifier to deliver the game. They do not receive your name, payment details, or contact information.

Legal Authorities

x599 will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law, or where necessary to protect the rights, property, or safety of x599, its players, or the public.

No advertising networks: x599 does not share your data with advertising networks, data brokers, or social media platforms for targeting or profiling purposes.

6. Cookies & Tracking

x599 uses cookies — small text files stored on your device — to make the platform work properly and to understand how players use it. We use the following types of cookies:

Cookie Type Purpose Can Be Disabled?
Essential cookies Keep you logged in, maintain session state, enable core platform functions No — required for x599 to work
Preference cookies Remember your language, display settings, and other preferences Yes
Analytics cookies Understand how players navigate x599 to improve the platform Yes

x599 does not use third-party advertising cookies or cross-site tracking technologies. You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use x599's core features.

7. Data Retention

x599 retains your personal data for as long as your account is active and for a period after closure as required by law or legitimate business need. Specific retention periods are as follows:

  • Account data: Retained for the duration of your account and for 5 years after closure, in line with standard AML record-keeping requirements.
  • Transaction records: Retained for 5 years from the date of each transaction.
  • Identity verification documents: Retained for 5 years after account closure or as required by applicable regulations.
  • Support communications: Retained for 2 years from the date of the last communication.
  • Usage and analytics data: Retained in anonymised form for up to 2 years.

When data is no longer required, x599 deletes or anonymises it securely. You may request early deletion of your data subject to legal retention obligations — see Section 8 for details.

8. Your Privacy Rights

As an x599 player, you have the following rights over your personal data. To exercise any of these rights, contact x599 support via live chat or email at [email protected]. x599 will respond within 30 days.

Right to Access

Request a copy of all personal data x599 holds about you.

Right to Rectification

Ask x599 to correct any inaccurate or incomplete data.

Right to Erasure

Request deletion of your data where there is no legal obligation to retain it.

Right to Object

Object to processing based on legitimate interests, including direct marketing.

Right to Restriction

Ask x599 to limit how your data is used while a dispute is being resolved.

Right to Portability

Receive your data in a structured, machine-readable format.

9. Security Measures

x599 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse:

  • All data transmitted between your device and x599 is encrypted using TLS 1.2 or higher.
  • Passwords are stored using one-way hashing — x599 staff cannot see your password.
  • Access to personal data within x599 is restricted to staff who need it to perform their role.
  • x599 systems are monitored continuously for suspicious activity and potential breaches.
  • Regular security audits and penetration testing are conducted on the x599 platform.

In the event of a data breach that is likely to affect your rights or freedoms, x599 will notify affected players without undue delay and take immediate steps to contain and remediate the breach.

Your role in security: x599's security measures work best when you also take steps to protect your account — use a strong unique password, never share your login details, and contact support immediately if you suspect unauthorised access.

10. Minors

x599 is strictly for adults aged 18 and over. x599 does not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered on x599, the account will be immediately closed and all data deleted in accordance with our data retention policy.

If you believe a minor has registered on x599, please contact us immediately at [email protected] so we can investigate and take appropriate action.

11. Changes to This Policy

x599 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When material changes are made, we will notify registered players via email or an in-platform notification before the changes take effect.

The updated policy will always be available on this page with a revised effective date. Continued use of x599 after the updated policy has been published constitutes acceptance of the changes.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how x599 handles your personal data, please get in touch:

x599 aims to respond to all privacy-related requests within 30 days. For complex requests, we may extend this period by a further 30 days and will notify you if this is the case.

Related pages: This policy works alongside the Terms and Conditions and Responsible Gaming pages. We recommend reading all three.

Play on x599 with Confidence

Your data is protected, your payments are secure, and your privacy is respected. Join hundreds of thousands of Bangladesh players who trust x599 every day.